Our team was recruited to design a new help / support system for new products to be released. The current help system is complex and can be difficult to find the help you’re seeking.

We worked closely with the Support team and their developers to gather their needs, desires and pain points to find a solution that could be built easily and integrate well their existing system.  Through a series of workshops with the team, we identified the type of users who use help, best practices and workflows that takes them to the Support site and ways to drill in and find the best solution in the product they are looking at.